Frequently Asked Questions


At Cleaning Solutions Carpet & Tile Cleaning, we aim to provide the most convenient customer experience possible. If you have any questions about our home carpet cleaning or tile cleaning process, you can most likely find the answers in the list of FAQs by our clients from Roseville, California. Browse through the list of most commonly asked questions below. You can also give us a call at 916-765-3637 for inquiries not included on this list. Our staff will be more than willing to address any concerns you may have about our company and the services we provide.

What method of cleaning do you use?

As professionals, we are trained in using various cleaning methods including “green cleaning”. We normally use the method recommended/required by the carpet manufacturer. In most cases, this will be hot water extraction, also known as steam cleaning.

How often should I have my carpets cleaned?

Carpet mills in and around Roseville, CA recommend annual professional cleaning for residential carpets. The other variables you should consider are the color and style of your carpet, the amount of use, and any health-related concerns of family members.

Will cleaning cause my carpets to re-soil faster?

No. We use the best cleaning solutions and cleaning procedures around Roseville and its surrounding areas. Our solutions are formulated to not cause re-soiling and our procedures leave minimal residue, leaving your carpet soft and clean.

What should we do before you arrive?

You should thoroughly vacuum all areas with a new bag and make sure to detail along the edges where dust collects. Also, remove any furniture you would like us to clean under, otherwise we will clean all open areas. Please secure your pets in a safe area out of harm’s way. We love them but cannot be responsible for them.

How long will it take for my carpet to dry?

Most of the dirt in your carpet is dry, particulate soil that can be removed with a good, thorough dry vacuuming. After that, we only need to remove the greasy stuff and wet spills. Our cleaning agents reduce the amount of water required. We clean your stairs and upholstery with specially engineered low-moisture tools and a powerful extraction machine, assuring that they dry quickly at about 2 to 8 hours tops!

When can we walk on the clean carpet?

It takes about an hour to clean 3 to 4 areas. While we recommend letting it dry for a couple of hours before putting it back, you can already walk on it with clean socks or shoes. Avoid dirty shoes as it will stain your freshly cleaned carpet. Always exercise caution when walking from damp carpet onto adjoining hard surfaces as your shoes can get slippery. Please watch your step!

Will the spots come back?

You know what they say — “never say never”. So while we’re confident in saying it’s a rare occurrence, there’s always a chance it will come back. If spots do return, rest assured that we will respond. Just give us a call and we’ll treat the spot again.

Will my carpet look like new?

We’ll do our best to make it look like new. Unfortunately, normal wear and tear cause gradual damage cleaning can’t resolve. Please let us know of any concerns. Again, we’ll do our best to help you know what to expect from a good, thorough cleaning before we start.

Does cleaning remove the stain protection from my carpet?

No. The primary cause of loss of carpet protector is the daily foot traffic and use of the carpet. Carpet protector is a clear coating on a flexible fiber. Over time, the flexing of the carpet fibers will cause the protector to flake off.

Is it good to value to restore the carpet protection?

Yes. Protector wears off due to normal use. Restoring the protector will keep your carpets from easily getting soiled and maintain its cleanliness for a longer time.

Can you remove pet urine spots and stains from my carpet?

Urine spot restoration can be a complicated procedure. The type of carpet and the degree of contamination greatly affects the outcome. Oftentimes, we are able to achieve very satisfactory results using new topical solutions and treatments.

Are your cleaning solutions safe for my family?

Yes. We are very aware and concerned about using the safest products in your home. At your request, we will gladly provide you with safety information about any of the products we use in your home.

What does Green mean?

Rather than heavily processed man-made chemicals, we looked to Mother Nature for a safe and environmentally-responsible answer. Made from plant and vegetable seeds, our cleaner is hypoallergenic and inherently safe for both your family and ours.

Why are your prices higher than the coupons I receive in the mail?

Prices for carpet cleaning are not all the same as the service, quality, and expertise will vary. In most cases, you get what you pay for. We also believe in straightforward pricing without any hidden charges.

Does your cleaning fulfill the warranty requirements for my carpet?

Yes. The technician training, method of cleaning, equipment, and cleaning solutions all fulfill carpet warranty cleaning requirements.

What is your cleaning process?

Our truck-mount carpet cleaning system removes soil and stains that other cleaners leave behind. Our exclusive water-based cleaning solutions are safe and non-toxic for people, pets, and the environment. We use less water which is better for you and the environment. No harsh chemicals.
First, dry particulate soils are removed with a powerful, industrial vacuum. Next, we apply our proprietary cleaner which quickly and safely penetrates and loosens soils trapped in your carpet. Then, using special truck-mount equipment, we gently, yet thoroughly, remove the soil and cleaning solution leaving your carpet clean, fresh and residue-free.

Do you also accept commercial work?

Yes! Please give us a call to discuss your commercial cleaning needs. Nobody cleans commercial carpet better. We will even do a free demo on your dirtiest part.

Can pet odor be removed?

Our cleaning includes a topical deodorizer that will take care of superficial odor problems limited face fibers. Long-term, repeated contamination intrudes into the backing, padding, even into the subfloor and tack strip, well beyond the reach of normal cleaning. Under those circumstances, we may need to schedule a separate evaluation to judge the extent of damage and reasonable remediation and costs. An average urine job typically requires one to two gallons of specialized urine treatments at $35 per gallon.

Do you have any special offers?

We provide free estimates and first-time customer discounts. Head to our coupons page to learn more about it.

Visit our contact page to get the best home carpet and tile cleaning services in Roseville, CA.